Online Login Help

New User Help?

To access your account, use your Member Number as your User ID and last 4 of SSN as your Password.

Forgot User ID?

If you have forgotten your User ID, please call the Member Contact Center at 800-755-0055, initiate a live chat at, visit a local branch for assistance. Reminder, your User ID may not contain your Altra account number.

Forgot Password?

If you have forgotten your password or have locked yourself out, use our Password Reset tool and we will email you a temporary password. You may also call the Member Service Contact Center for further assistance.